— Services
Our services
Three pillars, one method, measurable results.
01 / 03Discuss your needs
Operations management
From pre-opening to daily operational leadership. On-site presence or remote management, depending on your needs.
For whom?
Independent hotelsBoutique hotelsSmall groups
Modalities
Fixed-fee, time & materials, or monthly retainer.
What we do concretely
- Pre-opening support: planning, recruitment, training, procurement
- Opening leadership (soft opening + grand opening)
- Interim operational management
- Standards and SOPs design
- Daily operational reporting setup
- Team and shift management
- Coordination with partners (laundry, F&B, maintenance)
02 / 03Discuss your needs
Targeted consulting on operations improvement
A short, focused, quantified engagement. On-site diagnosis, prioritised action plan, KPIs.
For whom?
Operating hotelsGroups in structuring
Modalities
Fixed-fee, time & materials, or monthly retainer.
What we do concretely
- Flash operational audit (2-5 days on site)
- Financial diagnosis and benchmarking
- Front-office and housekeeping process review
- Prioritised action plan with KPIs
- Mystery visit and guest journey analysis
- Distribution and revenue management recommendations
- Monthly execution follow-up (optional)
03 / 03Discuss your needs
Targeted consulting: permits, IT & automation
The technical expertise that frees teams: regulatory compliance, modern IT stack, workflow automation.
For whom?
Pre-openingHotels in transformationHybrid concepts
Modalities
Fixed-fee, time & materials, or monthly retainer.
What we do concretely
- Operating permits application and renewal (BE/LU)
- Regulatory compliance (fire safety, AFSCA, urbanism)
- Hotel IT infrastructure audit and redesign (PMS, channel manager, wifi, TV, smart locks)
- Selection and integration of the right tech stack (Mews, Cloudbeds, Hotellab…)
- Automation: online check-in, upsell, digital concierge, accounting connectors
- Cybersecurity audit and GDPR compliance